FREQUENTLY ASKED QUESTIONS
PRODUCTS
What is the purity of your peptides?
All Peptéra products are independently third-party tested to a minimum of 99% purity. A Certificate of Analysis is available for every batch.
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Do your products come with a Certificate of Analysis?
Yes. Every peptide has a COA from an independent third-party laboratory. You can also request a COA directly via our contact page.
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How should I store my peptides?
Lyophilised peptides should be stored at -20°C in a dry environment away from direct light. Once reconstituted, store at 4°C and use within 30 days.
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What is the difference between your products?
Each peptide targets a specific biological pathway. Visit our Shop page for detailed product descriptions or contact us for guidance on product selection.
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ORDERING
How do I place an order?
Browse our Shop, add your chosen products to cart and proceed to checkout. Payment is processed securely online. You will receive a confirmation email once your order is placed.
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What payment methods do you accept?
We accept all major credit and debit cards. Additional payment options may be available at checkout.
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Can I cancel or modify my order?
Orders can be cancelled or modified within 2 hours of placement. Please contact us immediately via email at sales@peptera.co.za or WhatsApp if you need to make changes.
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DELIVERY
How long does delivery take within South Africa?
Standard delivery within South Africa takes 3–5 business days. Orders are processed within 24 hours of confirmation.
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Do you ship nationwide?
Yes. We ship to all major cities and towns across South Africa. For remote area delivery times please contact us directly.
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COMPLIANCE
Are these products legal in South Africa?
Yes. Peptéra products are sold as research-grade compounds for research purposes only. They are not intended for human consumption and are supplied in compliance with applicable South African regulations.
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Who are these products intended for?
Our products are intended for researchers, clinics, and qualified professionals conducting legitimate scientific research. All customers agree to our terms and conditions at checkout.
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